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' Give us 72 hours' they say in February, when the 72 hours ran out in January. With warning that I had to be in for the appointed time for the engineer to visit or I would face a £65 fine I booked the day off work only for no engineer to turn up.When I called to complain i was told to make another appointment which I was annoyed about.Without any shadow of a doubt the worst customer service I have experienced in my life.All due to the fact the router is an absolutely appalling piece of hardware as admitted by their own technical managers and engineers. I suggested we switch to better broadband but my parents had a different idea which is to upgrade but I doubt it will improve our broadband. Stay away from this company they add on disconnect you my bill was £25 but it's seems to be always £35 or more I don't even use my my lane line.i can t wait to leave this disgusting company I wish I never even went with them.cintacting ofcom next week cause there lieing thieving scum The service from this company is terrible. Which they charged me £40 for an enginer to confirm what i had already said about needing a new router.This makes my blood boil and the final reason to leave, oh and the many daily dropouts of broadband connection........
I have rang loads of times and still after that and still the same problem. Despite admitting I am not getting the service they still refuse any kind of refund.
First they fob me off with 'tests on your line', then send a new router...which if anything makes the problem worse. She has an excellent telephone voice and manner and nothing was too much trouble in spite of lots of questions from me . They repeatedly keep you hanging on for hours and then cut you off. Having had very poor internet connection since moving to them I was constantly having to ring up a high premium number to get the problem fixed.
But now they claim that's a new problem and the clock is reset. After months of complaint an appointment was made for an engineer to come and check my line.
Trying to extricate ones self from a contract that provides no service wasted two months of my life. They arranged an engineer visit in which they promised a professional set up of services, I took the day off and waited in for 5 hours dor no one to show up. My internet on my phone works faster than talk talk wifi. I find they add payments, I call to question about added fees and they invent stuff up to justify ta king the payment, for example I had a charge of 2 62 fast broad band from 11th -14th Feb (I unplugged my modem to avoid the charges) I call and they say it's not that it's because of payment change. I had better service in malta with melita and belive me they are **** but you would think uk would have their **** together.
When I called them I spoke to 5 separate people in call centres abroad. I was told to wait til after midnight to see if it had set up..... Unfortuntely i’m stuck in a contract otherwise i would have left a year ago Absolutely shocking. Very poor not worth the hassel and definitely not worth them taking more money with no understandable explanation This is feedback about Mandy who I just took out a contract with for talk talk starting 1st March 2018.